Shipping Information

At Orthoclean™ our goal is to offer you the best shipping options, no matter where you live. With every order, we are ensuring that we provide the very highest levels of responsiveness to you at all times.


Q: Do you ship worldwide & how much does shipping cost? 

A: Yes - we are proud to offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.

For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.

 *additional shipping costs may apply to rural areas, we will advise you if fall into this category.

 

Q: What are your shipping and processing times?

A: Standard Shipping Times (In Business Days)

United States: 7 - 15 Days 
United Kingdom: 7 - 15 Days
Canada: 7 - 15 Days
Australia/New Zealand: 7 - 13 Days
Europe: 9 - 21 Days
Latin America: 7 - 15 Days

Worldwide Shipping: 7 -15 Days



Processing Times:
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.

Q: Where can I find my tracking number?

A: When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@orthocleanofficial.com and we'll help you out!


Unexpected Delays?

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have not received your product after 30 days, you can contact us about the refund. We will make it right for you and also let you keep the order!

To do that, please visit our Refund Policy Page. 

*All shipping times exclude clearance/customs delays or delays caused by current world events